I help keep mission-critical
healthcare platforms running.
I thrive at the intersection of engineering and complex systems — where running healthcare platforms at scale takes both deep technical judgment and the ability to bring teams along with you.
Service Engineer II · Health & Life Sciences · Microsoft
Microsoft's clinical AI and documentation platforms are the ambient tooling clinicians across health systems lean on to get through a day of patients. I work on keeping them running — and I take the escalations when they fail. Healthcare has no quiet hour, so neither does the platform. When it degrades, the cost is counted in appointments, not uptime.
Over a decade across enterprise IT and healthcare platforms has given me a systems thinker's mindset and a sharp instinct for risk, resilience and the accountability compliance demands. I'm one of the engineers a critical incident lands on — the ones where a health system is waiting and product, support and leadership all need the same answer at the same time. The part I push hardest on is what comes after: the review, the playbook so the next person doesn't start cold.
Distributed platforms are only as debuggable as the view you have into them. I build diagnostic tooling that takes whatever identifier an engineer starts with and resolves the full picture around it — turning a multi-day investigation into a single query, now in daily use across four functions and three continents.
When a mission-critical system degrades, the technical fix is half the work. The other half is holding one clear, honest line across customer, engineering and leadership while the picture is still forming.
Every incident should leave something behind — a playbook, a new signal in telemetry, or a change to how the work is done. The goal is that the same problem never has to be solved twice.
Onboarding material, mentoring and regular sessions on the skills that are hardest to pick up alone — tracing a request end to end, backend investigation, running an escalation well. Ten engineers who can do the work beats being the only one who can.
The quality of the tooling sets the ceiling on the quality of the work.
A clearly bounded problem gets solved. An unbounded one just gets older.
Ambiguous data produces ambiguous conclusions — and in healthcare that is not a neutral outcome.
Every tool and every write-up is one less thing the next engineer has to work out alone.
Reliability isn't the absence of failure. It's what you've built to meet it.
Platform, operations and people — the breadth, deliberately. The engineering evidence is in the projects.
Things I've built. Some at work, some at 1 a.m., all because something should have existed and didn't.
Speak to Microsoft Scout and hear it answer back. Recognition and the voice both run on the machine, so nothing spoken leaves it — and Scout keeps the reasoning and the tools. A voice, not a second assistant.
A control panel for the AI models running on your own machine, through Microsoft Foundry Local. Download a model, load it, talk to it — or speak to it. It collects nothing and talks to one address: the model service on localhost.
Text copied out of a chat window carries characters you cannot see: formatting, watermarks, sometimes an instruction meant for the next assistant that reads it. TruePaste finds them, says what each one was, and takes them out — without altering a word you wrote.
Turns a boarding pass, train ticket or cinema booking into a pass that opens instantly with no signal. The barcode is transplanted byte for byte, never regenerated, so it scans exactly as the original does.
Point it anywhere on Earth and watch what's overhead. Live aircraft telemetry as an amber HUD over a dark map — route arcs, airport beacons, cinematic overlays. No backend, no server, entirely in the browser; since the public ADS-B networks closed browser access in 2026, it runs on a feed key you bring yourself.
Move a file between two devices on light alone. One screen encodes it into visual frames, the other's camera reads it back — no network, no pairing, no cable. One HTML file, nothing to install.
Telemetry from every client surface and backend path, correlated into one investigative view, plus a live geographic picture of platform activity. Started as a workaround for one stubborn case; now a daily tool across four functions and three continents.
Four consecutive Microsoft Global Hackathons since 2023, Certified Ready for the last three. Weekend builds that turned into something worth finishing.
An agentic AI concept for water conservation — tracks household usage against a personal baseline, then nudges, scores and rewards the reductions. Gamified because behaviour change rarely survives a spreadsheet.
Extending the life of retired business hardware — secure reuse, ownership transfer and donation before recycling is ever considered. Grew from one idea into a volunteer team across multiple offices and disciplines.
Where the thinking happens when I'm not at a keyboard — and where it happens when I am.
Where most of the thinking actually happens.
The only reliable way I know to stop thinking.
Whatever should exist and doesn't, one late evening at a time.
Slow feedback loops, no dashboards, excellent teacher.
Got a stubborn system, an idea worth building, or a question you can't get a straight answer to? Say the true thing plainly — I'll do the same.
